User guide

Booking a tour through the app is simple and convenient. First, choose a suitable tour based on travel dates, departure city, duration, hotel level, and price. In the tour details, you can carefully review the program, accommodation conditions, included services, and information about the tour operator. After selecting a tour, tap the “Book” button, fill in the pilgrims’ details, and submit your request. The tour operator will review your application and confirm the booking. Once confirmed, they will contact you to discuss further details and next steps.

All prices displayed in the app are shown transparently. In each tour card, you can see the total cost in advance along with a list of services included in the price. Typically, the cost covers flights, accommodation, transfers, guide support, and Umrah arrangements. Payment methods and conditions may vary depending on the tour operator. Before making a payment, carefully review the terms, deadlines, cancellation, and refund policies. If you have any questions regarding payment, it is recommended to contact the tour operator before confirming your booking.

Preparing for Umrah includes both organizational and spiritual aspects. It is recommended to learn the rituals and meanings of Umrah in advance in order to perform them correctly and consciously. You should also check all documents, review the tour program, and ask the tour operator any questions you may have. In addition, it is helpful to prepare physically, as Umrah involves long walks. Most importantly, prepare spiritually, make sincere intention, and approach the journey as an act of worship.

For an Umrah trip, it is recommended to bring only essential items. Be sure to carry your passport and copies, tour documents, and tickets. Men will need ihram, while women should bring comfortable and modest clothing. It is also advisable to bring comfortable footwear, personal hygiene items, necessary medications, a phone, and chargers. Avoid taking unnecessary items to make the journey easier and more comfortable.

Upon arrival in Saudi Arabia, pilgrims go through standard procedures such as passport control, visa verification, and baggage claim. In some cases, additional document checks may be required. If your tour includes assistance, a tour operator representative will meet you at the airport and guide you through the next steps. It is important to remain calm and follow airport staff instructions.

Information about hotels, comfort level, and location is provided in the tour description. Check-in and accommodation are subject to the rules of the selected hotel. Please maintain order, respect other pilgrims and hotel staff. If any issues arise, contact your guide or tour operator representative.

To perform Umrah, you usually need a passport with sufficient validity, a visa, flight tickets, vouchers, and tour booking confirmation. Document requirements may change, so it is recommended to confirm the exact list with your tour operator in advance.

While staying in Saudi Arabia, it is important to follow local laws and regulations and respect the religious and cultural traditions of the country. Follow the instructions of guides, security personnel, and authorities. Take care of your documents and personal belongings. The safety and well-being of pilgrims are a top priority.