FAQ

Answers to common questions about Umrah & Hajj tours.

How do I book a tour?

Choose a tour, select dates and travelers, then complete the booking with secure payment. After payment, the tour operator will confirm your booking.

Can I change my booking after confirmation?

Changes depend on the tour operator's policy. Some changes may involve additional fees. You can contact the operator directly via the app.

Is my booking guaranteed after payment?

Yes. Once payment is completed and confirmed, your booking is secured. You will receive a confirmation notification.

Do I need a visa for Umrah?

Yes. Most pilgrims require an Umrah visa. In many cases, the tour operator arranges the visa for you.

What documents are required?

A valid passport (minimum 6 months validity), visa, and vaccination certificates may be required depending on current regulations.

Can I apply for visa myself?

Some travelers can apply independently, but most Umrah visas are issued through licensed tour operators.

What payment methods are supported?

You can pay using bank cards and other supported online payment methods available in the app.

Can I get a refund?

Refund policies depend on the tour operator and booking terms. Please review the cancellation policy before booking.

What happens after I arrive in Saudi Arabia?

A representative will guide you through airport procedures and transfer you to the hotel. Further instructions will be provided by the operator.

Is support available during the trip?

Yes. Most tours include coordinators who assist pilgrims throughout the journey.