Privacy Policy (Users)
Last updated: 31.01.2026
This Privacy Policy explains how Ihram App (“we”, “our”, “us”) collects, uses, stores, and protects personal data of users (“Users”, “Pilgrims”) when accessing or using our website, mobile applications, and related services (the “Platform”).
By using the Platform, you confirm that you have read and agreed to this Privacy Policy.
Ihram App is a digital technology platform connecting pilgrims with independent tour operators.
We do not operate tours and do not provide travel services directly.
2.1 Account Information
- Full name
- Email address
- Phone number
- Preferred language
2.2 Booking Data
- Selected tours
- Travel dates
- Group size
- Booking history
- Payment and escrow status
2.3 Identity & Visa Data
Passport or identity information may be collected only when required by a tour operator for booking or regulatory purposes.
2.4 Technical Data
- IP address
- Device identifiers
- Browser and app usage logs
- Timestamp of actions
- Provide and operate the Platform
- Enable bookings and communication
- Facilitate escrow payments
- Prevent fraud and ensure security
- Send important service notifications
- Comply with legal obligations
- Tour operators involved in your booking
- Payment and escrow providers
- Cloud hosting providers
- Authorities when required by law
We retain personal data while your account remains active and as required by law.
We apply encryption, access control, and security audits. However, no system can guarantee absolute security.
- Access your data
- Request correction
- Request deletion
- Withdraw consent
Data may be transferred internationally where necessary to provide services.
We may update this policy. Continued use means acceptance.
support@ihramapp.com